Policy

Shipping and Returns

Last updated August 4, 2026

Shipping

Orders are packed and shipped from the Lab, usually within two business days. Everything travels by pigeon carrier, the Unreasonably Slow Pigeon Service (USPS). Every order ships with tracking, and the number is digitally transferred to you, like magic, the moment the label is created.

Sealed product is packed rigid. If a box arrives crushed, that is a claim we will handle, so photograph it before you open anything further.

We currently ship within the United States only. Shipping is charged at a flat rate shown at checkout before you pay.

Break seats

A break seat buys you a place in a live rip and everything pulled to your slot. Cards are packed after the broadcast and shipped with tracking, normally within three business days of the break.

A seat can be refunded up until the break begins. Once the rip has started, the seat cannot be refunded, because the product has been opened and cannot be resold. That is the nature of a break and it applies to every seat equally.

If a break is cancelled or postponed by us for any reason, every seat is refunded in full, automatically, to the original payment method.

Returns on sealed product and merch

Unopened sealed product and unworn merch can be returned within 14 days of delivery for a refund of the item price. Return shipping is yours unless the item was wrong or damaged. Contact us first so we can give you a return address and note the order.

Sealed product that has been opened cannot be returned. Once a box is open its value is no longer the sealed value, and we cannot verify what came out of it.

Codex builds

A codex build is work made to order. Once we have started building, the fee is not refundable, because the time has been spent. If you have paid and want to cancel before work starts, tell us and we will refund it in full.

Where a build includes cards sourced for you, those cards follow the sealed and singles rules above once they have shipped.

Something went wrong

If an order arrives damaged, incomplete, or is not what you ordered, contact us within 7 days of delivery with your order reference and photographs. We will make it right, either by replacing it or refunding it.

If tracking shows delivered and you do not have the parcel, tell us anyway. We will open a claim with USPS and work it through with you.

Refunds

Refunds go back to the original payment method. Once we issue one, banks typically take five to ten business days to show it.

Broadcast Credit that was applied to an order is returned as Broadcast Credit, not as cash, and it expires on your normal billing date.

Contact

Email support@drjstreams.com with your order reference, or open a thread in the Inner Circle Discord. We never ask for payment by direct message, and neither does anyone who genuinely works here.

Dr J Streams LLC